In The Relationship Marketer, Soren Hougaard and Mogens Bjerre introduce a fresh perspective on strategic marketing by placing the emphasis on the dyad - highlighting the essential role of mutuality in building customer relationships. By rethinking conventional approaches, the authors reveal how value co-creation and tailored business models can drive exceptional performance. Drawing on practical insights and real-world applications, this second edition outlines a framework that is both concrete and manageable. Readers are guided through compelling marketing models and typologies that support the systematic uncovering of strategic opportunities, challenging the notion of treating all customers uniformly. This work offers valuable guidance for students and professionals in the fields of sales and marketing, providing a thorough understanding of how individualized customer interactions can reshape industry dynamics.
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