Human Resource Management for the Hospitality and Tourism Industries

Human Resource Management for the Hospitality and Tourism Industries by Dennis Nickson offers an integrated exploration of HRM policies tailored to the unique needs of the hospitality and tourism sectors. Building on established HRM theory, the book examines the particular employment practices found in these industries, from managing tour representatives to navigating the complexities of the airline industry. After setting the stage with a broad overview of HR practices in these fields, the text delves into specific areas such as recruitment and selection - addressing the impact of ICT, industry's specialized skills, and distinctive advertising methods. It further discusses legislation and equal opportunity concerns including issues of discrimination and diversity, as well as staff health and welfare topics like workplace violence, working time directives, and substance misuse. The discussion is rounded off by exploring innovative remuneration strategies including the cafeteria award approach, tipping, and considerations of minimum wage. A companion website, enriched with extra case studies, further enhances the learning experience through reflective questions and practical examples.