Social Media Management is an undergraduate textbook that examines how organizations harness the power of social media, rather than focusing on individuals. Offering a multi-disciplinary perspective, the book delves into its impact on various fields such as IT, marketing, and human resources. It highlights how departments across an organization can strategically use social media to generate tangible business value. Within its 270 pages, readers will explore a rich array of current topics. Amy Van Looy introduces tools, tactics, and strategies for managing social media, along with essential areas like internal and external communication, viral marketing campaigns, social CRM, and employer branding. Additional subjects include e-recruiting, search engine optimization, social mining, sentiment analysis, crowdfunding, as well as the legal and ethical challenges that organizations face in the dynamic world of social media.
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