Services Marketing, Global Edition offers a comprehensive exploration of the rapidly evolving service landscape, tailored for undergraduate courses and educators around the world. This seventh edition by Christopher H. Lovelock and Jochen Wirtz is structured around a strategic marketing framework that illuminates both consumer environments and competitive dynamics in services. By integrating global perspectives, the book meets the needs of students outside the United States, ensuring the content remains relevant in diverse markets. With a clear focus on bridging theory and practice, this edition re-examines traditional models in light of contemporary trends, emphasizing the unique challenges and opportunities inherent in service industries. Through its carefully organized framework, the text supports instructors in creating adaptable and engaging coursework, while providing students with the practical insights needed for successful careers in the service sector. Published in 2011 by Pearson Education Limited, it remains an essential resource for those looking to understand the foundations and future of services marketing.
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